Terms & Conditions
We are Divine One Limited (collectively "we" or "the company") and we own and operate the site www.divine-one.com (collectively "our site" or "Divine store"). Our site offers a convenient way to shop online over the Internet, including by using our applications and also provides one-stop home delivery services (referred to as “services”)
By using our site you agree to be bound by the following terms and conditions. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Please read them carefully.
You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
In consideration of your use of our services, you agree to:
provide true, accurate, current and complete information about yourself when filling out our registration form; and
maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.
authorize us to assume that any person using our site with your user name and password is either you or is authorized to act for you.
When you place an order, the prices charged are those applicable on the day you order.
All products on Divine store are listed in Hong Kong Dollars.
System will generate an email to the email address registered by customer to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order items.
We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
no sufficient stock to deliver the products you have ordered;
no delivery can be arranged for your area; or
one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.
We only accept credit card payments made by Visa, MasterCard, American Express and PayPal. When you place an order, you authorize us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order. Title in the merchandise does not pass to you until payment has been received.
We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
Customers may enjoy free delivery to business district, S.F. Stores or EF Locker for any purchase over HKD 300 after discount. Shipments delivered to Hong Kong's residential address or Hong Kong's Remote Areas will be subject to HKD30 service charge. (Click here for Remote Areas); HKD60 will be charged for delivery for any purchase below HKD 300.
Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.
Should there be no recipient upon confirmed delivery time, our customer service personnel will contact you for delivery rearrangement and a penalty of HKD 60 would be charged upon the second delivery.
We currently do not make deliveries to the following areas: (1) Outlying islands, (2) Restricted districts and areas that vans cannot access, (3) out of HK.
We will deliver the products ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You shall accept the products yourself (except where you have specifically instructed us to leave your delivery outside the door or at the concourse – missing delivery under such circumstances shall be at your own risk) when the products are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
You will become the owner of the product(s) you have ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.
6. Returns or Exchanges
If you find your product(s) in situations listed below, you can request replacement of specific product(s) within 7 days after delivery:
Breakage/ Incomplete product package
Short-shipment or wrong delivery
You are required to provide proof for approval of any request (stated in clause 6.1) as below:
provide valid proof of purchase from Divine store; and
send photos of the concerned item(s) to us via email / instant messaging software.
We will arrange replacement of equivalent product within 7 days upon approval of any requested listed above (stated in clause 6.1). If the specific item is out of stock, we will not credit the dollar amount of the specific product(s).
7. Disclaim of Warranties and Limitation of Liability
We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free.
You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.
You represent, warrant and covenant that you will not:
use our site for any fraudulent or unlawful purpose;
use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;
interfere with or disrupt the operation of our site or the servers or networks used to make our site available; or violate any requirements, procedures, policies or regulations of such networks;
transmit or otherwise make available in connection with our site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our site (including our applications or software);
modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our site (including our applications or software);
frame or mirror any part of the site without our express prior written consent;
create a database by systematically downloading and storing the Content, User Content or any site content.
9. Intellectual Property
All intellectual property rights in the content, user content, design, text, graphics and other materials on our site, and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any unauthorized use without our prior written permission is strictly prohibited. All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.
10. Linked Websites
Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.
Last Updated: 1 June 2018