Delivery Information


Customers may enjoy free delivery to business district, S.F. Stores or EF Locker for any purchase over HKD 300 after discount. (Please provide SF code and district e.g.: 852BB Mongkok). Shipments delivered to Hong Kong's residential address or Hong Kong's Remote Areas will be subject to HKD30 service charge. Click here for Remote Areas.


HKD60 will be charged for delivery for any purchase below HKD 300.


Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.


Should there be no recipient upon confirmed delivery time, our customer service personnel will contact you for delivery rearrangement and a penalty of HKD 60 would be charged upon the second delivery.


We currently do not make deliveries to the following areas: (1) Outlying islands, (2) Restricted districts and areas that vans cannot access, (3) out of HK.


We will deliver the products ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You shall accept the products yourself (except where you have specifically instructed us to leave your delivery outside the door or at the concourse – missing delivery under such circumstances shall be at your own risk) when the products are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.


You will become the owner of the product(s) you have ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.